At Toys Market, we understand that sometimes things don't work out as planned. That's why we offer a hassle-free return and shipping policy for our customers.
We accept returns within 30 days of the delivery date for a full refund or exchange. To initiate a return, please contact our customer service team at firstname.lastname@example.org. Our team will provide you with a return shipping label and instructions on how to send the item back to us. It's important to note that customers will be responsible for the cost of return shipping, unless the item is defective or the wrong item was received. Once we receive the item, we will process your refund or exchange. Please note that all returned items must be in new and unused condition, with all original packaging and tags attached. If the item is not in the same condition as when it was received, it may be subject to a restocking fee.
We offer free standard shipping on all orders over water bottles within Australia. For orders under $50, a flat rate of $10 will be applied. We also offer express shipping at an additional cost of $15. We strive to process and ship your order as soon as possible, but please allow 1-2 business days for processing. Standard shipping usually takes 3-5 business days, while express shipping takes 1-3 business days. Once your order has been shipped, you will receive a tracking number via email, so you can keep an eye on the status of your delivery.
We also ship internationally at an additional cost. Please contact our customer service team at email@example.com for more information on international shipping rates and estimated delivery times. We ship to most countries around the world and we use a variety of shipping methods including DHL, FedEx, and UPS. Shipping cost and estimated delivery time will vary depending on the destination, weight and size of the package. Please note that all customs and import duties, taxes and fees are the responsibility of the customer. We are unable to mark packages as gifts or lower the value on customs forms.
At ToysMarket, we value your satisfaction and strive to make your shopping experience as smooth as possible. If you have any questions or concerns, please don't hesitate to contact our customer service team at firstname.lastname@example.org. They will be more than happy to assist you and make sure that you are completely satisfied with your purchase.
Thank you for choosing Toys Market!